Clayton Hall Academy, Clayton Lane, Newcastle, Staffordshire. ST5 3DN
Part of Windsor Academy Trust
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Support

Below is a list of contacts and helplines that may be helpful for you as a student, staff or parents/guardians.   

  • Please note that the listed opening hours are for the helplines.   

  • For opening hours for online chat or email, you are encouraged visit the listed website. 

These services offer confidential support from trained volunteersYou can talk about anything that’s troubling you, no matter how difficult. 

The telephone numbers will not appear on your phone billThese services will only share your information if they are very worried about you, or think you are in immediate danger. 

Helplines Partnership

Membership body for helplines in the UKIncludes a searchable directory of services. 

Website:

www.helplines.org 

Alcohol: 

Alcoholics Anonymous 

AA

AA is concerned solely with the personal recovery and continued sobriety of individual alcoholics who turn to the Fellowship for help. 

Freephone:   

0800 9177 650 

 

Email: 

help@aamail.org 

 

Website:   

 

 

Benefits & Rights: 

 

 

Citizens Advice 

Citizens Advice

Provides impartial advice on a wide range of topics including benefits, rights and responsibilities. 

Telephone Adviceline (England):

0800 144 8848 

 

 

Website: 

 

Bereavement:

 

 

Child Bereavement UK 

ChildBereavement

Supports families when a baby or child of any age dies or is dying, or when a child is facing bereavement. 

Freephone: 

0800 028 8840 

 

 

Website: 

 

Cruse Bereavement Care 

Cruse

The leading national charity for bereaved peopleOffers support, advice and information to children, young people and adults when someone dies and work to enhance society’s care of bereaved people. 

Freephone: 

0800 808 1677 

 

Website: 

Bullying:

 

 

The National Bullying Helpline 

NationalBullyingHelpline

The UK’s only charitable organisation addressing Adult Bullying and Child Bullying. 

Helpline: 

0845 22 55 787 

 

Opening hours: 

9am to 5pm (Mon to Fri) 

 

Website: 

Carers:

 

 

Carers UK 

CarersUK

A national charity for carers, offering support to those who need help with looking after a friend or family member. 

Freephone: 

0808 808 7777

 

Web: 

 

Child Abuse:

 

 

NSPCC 

NSPCC

The NSPCC is the Uk’s leading children’s charity, preventing abuse and helping those affected to recover.

Helpline: 

0808 800 5000 

 

Opening hours: 

Monday to Friday 8am –10pm or 9am –6pm at the weekends.  

 

Web: 

Debt:

 

 

Step Change 

Step Change

Stepchange offer debt advice for people in the UK 

Freephone: 

0800 138 1111 

 

Web: 

 

Dementia:

 

 

Dementia UK 

DementiaUK

Dementia UK offer a free, confidential Helpline staffed by specialist Admiral Nurses who provide information, Advice and support. for any aspect of dementia including Alzheimer's disease.

Freephone: 

0800 888 6678 

Disability: 

 

 

Scope 

SCOPE

Scope provide free independent and impartial information and support on issues that matter to disabled people and their families 

Freephone:

0808 800 333 

 

Email: 

helpline@scope.org.uk 

 

MENCAP (Learning Disabilities) 

MENCAP

MENCAP offer a free helpline providing advice and support for people with a learning disability and their families and carers. 

Helpline:

0808 808 1111 

 

Drugs:

 

 

Talk to Frank 

FRANK

A helpline and website that provides information and answers questions for young people parents and carers who are concerned about drugs 

Helpline:

0300 123 6600 or Text 82111 

 

Email:

frank@talktofrank.com 

 

Narcotics Anonymous 

NarcsAnonymous

The NA Helpline is often the first point of contact for people needing support and advice about the nature of drug addiction. Anyone from the using addict, their friends and family members are welcome to call. 

NA Helpline:

0300 999 1212 

 

Website:

www.ukna.org 

 

Eating Disorders: 

 

 

BEAT 

Beat

Beat office information resources online peer support groups emails and web chat for anyone affected by eating disorders. 

Adult Helpline (over 18):

0808 801 0677 

 

Youth Line (under 18):

0808 801 0711 

 

Student-line:

0808 8010811 

 

Family Support:

 

 

Family Lives 

Family Lives

Family lives offer confidential helpline service providing professional non judgmental support and advice to help parents to deal with the changes that are a constant part of family life. 

Helpline:

0808 800 2222 

 

Gambling: 

 

 

National Gambling Helpline 

Gam Care

The National Gambling helpline provides confidential advice information and emotional support to anyone experiencing problems with gambling. 

Freephone:

0808 8020 133 

 

Live Chat/Website:

www.gamcare.org.uk

 

Health Advice: 

 

 

NHS 111 (England) 

NHS111

NHS111 provides a service for non-emergency medical help and advice to make it easier and quicker for patients to get the right advice or treatment they ChildLine. need. Be there for their physical or mental health. 

Telephone:

111 free from a landline or mobile phone. 

 

Website: 

111.nhs.uk 

Housing and Homelessness:

 

 

Shelter 

Shelter

shelter offer housing and  homelessness advice and information 

Telephone:

08088 004444. 

 

Website:

www.shelter.org.uk 

Centre Point 

Centre Point

Center Point offers advice on your housing situation and connect you to the right services to help you find a place to stay where you can close the door and feel safe. 

Helpline:

08088 000661

 

Learning Disabilities:

 

 

MENCAP (Learning Disabilities) 

MENCAP

MENCAP offer a free helpline providing advice and support for people with a learning disability and their families and carers. 

Helpline:

0808 808 1111 

 

Email:

 

Mental Health and Emotional Distress:

 

 

The Kaleidoscope Plus Group 

The Kaleidoscope Plus Group

A local charity providing a wide range of services including counselling for adults and children, suicide prevention and bereavement support. 

Childline 

Childline

ChildLine is there to help anyone under 19 in the UK with any issue they are going through. 

Freephone:

08001111

 

 

The MIX  

 The Mix

Support and advice for under 25s. The Mix is there to take on the embarrassing problems, weird questions and please don't make me say it out loud thoughts that people under 25 have in order to give them the best support through their digital and phone services that makes also offers e-mail support a crisis messenger service. One to one chat and counselling services. 

Helpline:

08088084994

 

Text:

THEMIX 85258

 

 

Samaritans 

The Samaritans

Samaritans are open 24/7 for anyone who needs to talk. 

 

Helpline:

116123 (freephone) 

 

Email:

jo@samaritans.org 

 

Sane 

SANE

Offers emotional support and information for  anyone affected by mental health problems including helpline. 

Helpline:

03003047000

 

Website:

www.sane.org.uk. 

 

 

Young Minds 

YoungMinds

 

Young Minds provides advice and support to young people for their mental health, as well as supporting parents and carers. 

Parents helpline:

08088025544

 

Website: 

www.youngminds.org.uk 

 

Rethink Mental Illness 

Rethink Mental Illness

Provides support and information for anyone affected by mental health problems, including local support groups. 

Helpline:

0808 801 0525 

 

Website: 

www.rethink.org 

 

Hub of Hope 

Hub of Hope

UK wide mental headache service database lets you search for local national peer community charity private and NHS mental health support you can filter results to find specific kinds of support. 

Older People: 

 

 

Age UK 

AgeUK

Age UK is committed to being the foremost information providing support companionship and advice to older people. 

Age UK advice line: 

08006781602

 

Website:

www.ageuk.org.uk 

Silver Line 

The Silver Line

The Silver Line is a free, confidential helpline providing information, friendship and advice to older people. Age UK and their partner charity offer free telephone friendship services for any older person who is missing the joy of regular conversation. Whether they would like to speak to someone every week or just want to talk when they need strikes, we're here to help. 

Freephone:

08004708090 

 

Website:

www.thesilverline.org.uk 

Refugees and Asylum Seekers: 

 

 

Migrant Help UK 

Migrant Help

migrant help UK supports asylum seekers refugees and victims of human trafficking and modern slavery 

Freephone:

08088010503

 

Self Harm: 

 

 

Self Injury Support

 

Self injury support provides support to people of any age and gender who are impacted by self injury in any way, whether it's something that affects you personally or affect somebody you care about.

Helpline:

08088008088

 

Text:

07537432444

 

 

Life Signs (self injury guidance and network support group) 

Life Signs

 

User-lead Self Harm Guidance and support network. This online voluntary user-lead organisation provides information about self injury, guidance for others understanding and support for those who do self injure as well as fact sheets with information on how to come out as a person who self injures. The bottom of the page also contains their self injury related blog articles.

Harmless 

Harmless

Harmless is a national user-led organisation that provides a range of self-harm and suicide prevention related services that supports people who self-harm, and their friends and family including; support, information, workbooks, and questionnaires., to people who self-harm, their friends and families and professionals and those at risk of suicide,  

Website:

www.harmless.org.uk 

Self Harm UK 

 

A site dedicated to providing a safe space for young people impacted by self harm to talk, ask questions and speak openly about their experiences. Blog posts and information resources can be easily found on this page too. 

Website:

www.sharm.co.uk

Sexual or Domestic Abuse: 

 

 

Refuge  

Refuge

For those who have experienced domestic abuse, sexual violence and or violence against women or are worried about a friend or relative. 

Freephone:

08002000247

 

Survivors UK. (Male rape and sexual abuse support.) 

Survivors UK

Survivors UK are there to help sexually abused men as well as their friends and family, no matter when the abuse happened and challenge the silence and attitudes.

Sexual Health: 

 

 

Terrence Higgins Trust

 

Terrence Higgins Trust is a British charity that campaigns on and provides services relating to HIV and sexual health. 

Helpline:

08088021221

 

Website:

www.tht.org.uk

Sexuality and Gender: 

 

 

Switchboard 

Switchboard

The Switchboard helpline offers listening services, information and support around various issues that LGBT people, their family and friends might experience. 

Helpline:

08000119100

 

Stonewall Information Service

Stonewall 

Stonewall helps with any issues affecting LGBT people or their families. They offer an information service and are able to put you in touch with organisations who provide counselling services and legal advice. 

Freephone:

08000502020

 

Suicide: 

 

 

National Suicide Prevention Helpline

NSH

National Suicide Prevention Helpline officers supportive listening service to anyone with thoughts of suicide. 

Helpline (UK):

080 689-5652 or 08006890880. 

 

Opening hours 6:00 PM to Midnight every day. 

Campaign Against Living Miserably (CALM) 

CALM

Provides a helpline, an online chat as well as information and support for anyone affected by suicide or suicidal thoughts. 

Helpline:

0800585858

 

Website:

www.thecalmzone.net 

Papyrus Hope Line UK. 

PAPYRUS

Confidential support for under 35s at risk of suicide and others who are concerned about them open 24 hours, seven days a week. 

Freephone:

08000684141 

Open 24 hours, seven days a week. 

 

Text:

07786209697

 

 

SOS, Silence of Suicide

SOS

Provide support for children and adults struggling with poor mental health and suicidal ideations. 

Freephone:

0808 115 1505  

 

Opening hours:

8pm to midnight Monday to Friday, 4pm to midnight Saturday and Sunday 

 

Kaleidoscope 

SHOUT

Confidential 24/7 text service offering support if you’re in crisis and need immediate help 

Text:

85258 

 

Victims of Crime:

 

 

Victim Support 

Victim Support

Victim Support offers help for victims of crime, witnesses and their families and friends.  

Freephone:

0808 1689111 

 

Opening Hours:

7 days a week, 24 hours a day 

 

Website:

www.victimsupport.org.uk