Below is a list of contacts and helplines that may be helpful for you as a student, staff or parents/guardians.
Please note that the listed opening hours are for the helplines.
For opening hours for online chat or email, you are encouraged visit the listed website.
These services offer confidential support from trained volunteers. You can talk about anything that’s troubling you, no matter how difficult.
The telephone numbers will not appear on your phone bill. These services will only share your information if they are very worried about you, or think you are in immediate danger.
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Helplines Partnership |
Membership body for helplines in the UK. Includes a searchable directory of services. |
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Alcohol: |
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Alcoholics Anonymous
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AA is concerned solely with the personal recovery and continued sobriety of individual alcoholics who turn to the Fellowship for help. |
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Benefits & Rights: |
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Citizens Advice
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Provides impartial advice on a wide range of topics including benefits, rights and responsibilities. |
Telephone Adviceline (England): 0800 144 8848
Website:
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Bereavement: |
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Child Bereavement UK
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Supports families when a baby or child of any age dies or is dying, or when a child is facing bereavement. |
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Cruse Bereavement Care
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The leading national charity for bereaved people. Offers support, advice and information to children, young people and adults when someone dies and work to enhance society’s care of bereaved people. |
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Bullying: |
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The National Bullying Helpline
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The UK’s only charitable organisation addressing Adult Bullying and Child Bullying. |
Helpline: 0845 22 55 787
Opening hours: 9am to 5pm (Mon to Fri)
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Carers: |
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Carers UK
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A national charity for carers, offering support to those who need help with looking after a friend or family member. |
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Child Abuse: |
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NSPCC
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The NSPCC is the Uk’s leading children’s charity, preventing abuse and helping those affected to recover. |
Helpline: 0808 800 5000
Opening hours: Monday to Friday 8am –10pm or 9am –6pm at the weekends.
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Debt: |
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Step Change
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Stepchange offer debt advice for people in the UK |
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Dementia: |
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Dementia UK
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Dementia UK offer a free, confidential Helpline staffed by specialist Admiral Nurses who provide information, Advice and support. for any aspect of dementia including Alzheimer's disease. |
Freephone: 0800 888 6678 |
Disability: |
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Scope
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Scope provide free independent and impartial information and support on issues that matter to disabled people and their families |
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MENCAP (Learning Disabilities)
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MENCAP offer a free helpline providing advice and support for people with a learning disability and their families and carers. |
Helpline: 0808 808 1111
Email: |
Drugs: |
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Talk to Frank
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A helpline and website that provides information and answers questions for young people parents and carers who are concerned about drugs |
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Narcotics Anonymous
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The NA Helpline is often the first point of contact for people needing support and advice about the nature of drug addiction. Anyone from the using addict, their friends and family members are welcome to call. |
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Eating Disorders: |
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BEAT
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Beat office information resources online peer support groups emails and web chat for anyone affected by eating disorders. |
Adult Helpline (over 18): 0808 801 0677
Youth Line (under 18): 0808 801 0711
Student-line: 0808 8010811
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Family Support: |
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Family Lives
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Family lives offer confidential helpline service providing professional non judgmental support and advice to help parents to deal with the changes that are a constant part of family life. |
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Gambling: |
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National Gambling Helpline
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The National Gambling helpline provides confidential advice information and emotional support to anyone experiencing problems with gambling. |
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Health Advice: |
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NHS 111 (England)
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NHS111 provides a service for non-emergency medical help and advice to make it easier and quicker for patients to get the right advice or treatment they ChildLine. need. Be there for their physical or mental health. |
Telephone: 111 free from a landline or mobile phone.
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Housing and Homelessness: |
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Shelter
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shelter offer housing and homelessness advice and information |
Telephone: 08088 004444.
Website: www.shelter.org.uk |
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Centre Point
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Center Point offers advice on your housing situation and connect you to the right services to help you find a place to stay where you can close the door and feel safe. |
Helpline: 08088 000661
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Learning Disabilities: |
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MENCAP (Learning Disabilities)
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MENCAP offer a free helpline providing advice and support for people with a learning disability and their families and carers. |
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Mental Health and Emotional Distress: |
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The Kaleidoscope Plus Group
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A local charity providing a wide range of services including counselling for adults and children, suicide prevention and bereavement support. |
Website:
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Childline
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ChildLine is there to help anyone under 19 in the UK with any issue they are going through. |
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The MIX |
Support and advice for under 25s. The Mix is there to take on the embarrassing problems, weird questions and please don't make me say it out loud thoughts that people under 25 have in order to give them the best support through their digital and phone services that makes also offers e-mail support a crisis messenger service. One to one chat and counselling services. |
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Samaritans
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Samaritans are open 24/7 for anyone who needs to talk.
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Sane
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Offers emotional support and information for anyone affected by mental health problems including helpline. |
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Young Minds
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Young Minds provides advice and support to young people for their mental health, as well as supporting parents and carers. |
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Rethink Mental Illness
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Provides support and information for anyone affected by mental health problems, including local support groups. |
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Hub of Hope
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UK wide mental headache service database lets you search for local national peer community charity private and NHS mental health support you can filter results to find specific kinds of support. |
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Older People: |
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Age UK
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Age UK is committed to being the foremost information providing support companionship and advice to older people. |
Age UK advice line: 08006781602
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Silver Line
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The Silver Line is a free, confidential helpline providing information, friendship and advice to older people. Age UK and their partner charity offer free telephone friendship services for any older person who is missing the joy of regular conversation. Whether they would like to speak to someone every week or just want to talk when they need strikes, we're here to help. |
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Refugees and Asylum Seekers: |
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Migrant Help UK
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migrant help UK supports asylum seekers refugees and victims of human trafficking and modern slavery |
Freephone: 08088010503
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Self Harm: |
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Self Injury Support
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Self injury support provides support to people of any age and gender who are impacted by self injury in any way, whether it's something that affects you personally or affect somebody you care about. |
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Life Signs (self injury guidance and network support group)
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User-lead Self Harm Guidance and support network. This online voluntary user-lead organisation provides information about self injury, guidance for others understanding and support for those who do self injure as well as fact sheets with information on how to come out as a person who self injures. The bottom of the page also contains their self injury related blog articles. |
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Harmless
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Harmless is a national user-led organisation that provides a range of self-harm and suicide prevention related services that supports people who self-harm, and their friends and family including; support, information, workbooks, and questionnaires., to people who self-harm, their friends and families and professionals and those at risk of suicide, |
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Self Harm UK
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A site dedicated to providing a safe space for young people impacted by self harm to talk, ask questions and speak openly about their experiences. Blog posts and information resources can be easily found on this page too. |
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Sexual or Domestic Abuse: |
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Refuge
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For those who have experienced domestic abuse, sexual violence and or violence against women or are worried about a friend or relative. |
Freephone: 08002000247
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Survivors UK. (Male rape and sexual abuse support.)
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Survivors UK are there to help sexually abused men as well as their friends and family, no matter when the abuse happened and challenge the silence and attitudes. |
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Sexual Health: |
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Terrence Higgins Trust
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Terrence Higgins Trust is a British charity that campaigns on and provides services relating to HIV and sexual health. |
Helpline: 08088021221
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Sexuality and Gender: |
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Switchboard
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The Switchboard helpline offers listening services, information and support around various issues that LGBT people, their family and friends might experience. |
Helpline: 08000119100
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Stonewall Information Service
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Stonewall helps with any issues affecting LGBT people or their families. They offer an information service and are able to put you in touch with organisations who provide counselling services and legal advice. |
Freephone: 08000502020
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Suicide: |
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National Suicide Prevention Helpline
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National Suicide Prevention Helpline officers supportive listening service to anyone with thoughts of suicide. |
Helpline (UK): 080 689-5652 or 08006890880.
Opening hours 6:00 PM to Midnight every day. |
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Campaign Against Living Miserably (CALM)
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Provides a helpline, an online chat as well as information and support for anyone affected by suicide or suicidal thoughts. |
Helpline: 0800585858
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Papyrus Hope Line UK.
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Confidential support for under 35s at risk of suicide and others who are concerned about them open 24 hours, seven days a week. |
Freephone: 08000684141 Open 24 hours, seven days a week.
Text: 07786209697
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SOS, Silence of Suicide
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Provide support for children and adults struggling with poor mental health and suicidal ideations. |
Freephone: 0808 115 1505
Opening hours: 8pm to midnight Monday to Friday, 4pm to midnight Saturday and Sunday
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Kaleidoscope
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Confidential 24/7 text service offering support if you’re in crisis and need immediate help |
Text: 85258
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Victims of Crime: |
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Victim Support
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Victim Support offers help for victims of crime, witnesses and their families and friends. |
Freephone: 0808 1689111
Opening Hours: 7 days a week, 24 hours a day |